We stand behind the artistry and master craftsmanship of our tools. Learn about our 14-day hassle-free return window, transit damage guarantee, and instant refund timelines.
This Return, Refund & Exchange Policy applies to orders placed through Nisha Rajput Products at https://nisharajputproducts.com/. It explains how customers can request assistance for cancellations, returns, exchanges, or refunds. Please read this policy before placing an order.
If you wish to cancel an order, contact us as soon as possible at support@nisharajputproducts.com and include your order number. Cancellation may not be possible once an order has been dispatched or handed over to the delivery partner. If cancellation is accepted after payment, any refund due will be processed under this policy and applicable law. We will not apply cancellation terms that unlawfully restrict consumer rights.
If you receive a damaged, defective, incorrect, or materially different product from what was described, contact us promptly after delivery. Include your order number, a description of the issue, and clear photographs or other reasonable evidence if requested. Products may need to be unused and returned with original packaging, tags, accessories, and proof of purchase where reasonably applicable. These conditions will not be applied to deny mandatory consumer rights or remedies under applicable law.
For hygiene, safety, customisation, or other legitimate reasons, certain products may be excluded from change-of-mind returns if this is clearly disclosed before purchase and permitted by law. Any product-specific return restrictions should be displayed on the relevant product page or at checkout. No exclusion in this policy removes a customer's statutory rights regarding defective, incorrect, misdescribed, or otherwise legally returnable goods.
To request a return or exchange, email support@nisharajputproducts.com with the subject “Return/Exchange Request” and provide your order number, product name, reason for the request, and supporting photographs where relevant. Please wait for instructions before sending a product back. Return shipping arrangements and responsibility for return shipping costs will be communicated during the return approval process, in accordance with applicable law and the reason for the return.
Once a returned product or claim has been reviewed, we will notify you whether the refund is approved. Approved refunds will generally be sent to the original payment method where feasible, unless another lawful method is agreed. The time taken for the funds to appear depends on the payment provider or bank. Any applicable refund timeline required by law will be followed. Shipping charges, discounts, partial refunds, or other adjustments will be handled according to the disclosed terms and applicable law.
Exchanges or replacements may be offered for eligible damaged, defective, or incorrect products, subject to product availability and applicable law. If the same product is unavailable, we will contact you to discuss an appropriate alternative or refund where applicable. Please do not send items without first contacting our support team.
If cash on delivery is offered, the customer must pay the amount shown in the order confirmation at the time of delivery. Repeated refusals, false orders, or misuse of cash-on-delivery services may result in restrictions on future orders, subject to applicable law. Any cancellation or return consequences will be communicated transparently and will not unlawfully restrict consumer rights.
For cancellation, return, exchange, or refund questions, contact:
Business Name: Nisha Rajput Products
Address: Sagarpur, Delhi, India
Email: support@nisharajputproducts.com
Website: https://nisharajputproducts.com/
Please include your order number in order-related messages so we can assist you efficiently.
We may update this policy to reflect changes in our operations or legal requirements. The current version will be published on our website with the revised “Last Updated” date. Any update will be subject to applicable law and will not remove rights that customers have already acquired or rights that cannot lawfully be waived.
